Cremation with Confidence

WE UNDERSTAND, DUE TO NATIONAL SCANDALS, THAT THOSE WHO CHOOSE CREMATION MIGHT HAVE CONCERNS ABOUT THE PROCESS AND PROCEDURES OF CREMATION.  OUR 10-STEP CREMATION PROCESS GUARANTEES THAT YOUR LOVED ONE NEVER LEAVES OUR CARE AND THAT THE CREMATED REMAINS RETURNED TO YOU ARE THOSE OF YOUR LOVED ONE.  OUR STAFF BELIEVES IN OUR CREMATION PROCESS SO MUCH, THAT WE EXCLUSIVELY OFFER THE CREMATION WITH CONFIDENCE GUARANTEE.  WE FEEL CERTAIN, THAT BY SPELLING OUT OUR 10-STEP CREMATION PROCESS, YOU AND YOUR FAMILY WILL FIND COMFORT IN THE COMMITTMENT AND SERVICE OFFERED TO EVERY FAMILY WE SERVE. 

The 10-Step Cremation with Confidence Process

  1. Code of Ethics – We have strict procedures and ethics that we adhere to while your loved one is in our care.  Since there are NO crematories in Orleans County, we use crematories that we know and trust to uphold these same ethical standards.  As part of our procedures, one of our staff members will accompany your loved one to the crematory and will bring the cremated remains back to the Funeral Home.  We do this to ensure that your loved one is well cared for at all times, and to guarantee that the cremated remains you receive are those of your loved one.
  2. Celebration of Life – We will assist you in planning a Funeral or Memorial Service, either before or after the cremation and either at one of our locations or an alternative site.
  3. Cremation Diary/Logbook – To ensure security, a personal identification card is placed with your loved one the moment they are transferred into our care.  Their name is entered into our Cremation Diary/Logbook along with other pertinent information.
  4. Safeguarding Personal Identity – A vinyl permanently marked identification bracelet is placed on the body of your loved one at the Funeral Home and at the crematory, a numbered stainless steel indestructible disc is placed with your loved one.  These numbers are logged into our diary/logbook and will remain with your loved one throughout the cremation process.
  5. Family Viewing – We can provide your family with an opportunity to say good-bye to your loved one in a quiet, intimate environment.  If desired, our staff will dress your loved one in clothing provided by the family prior to viewing the body.(*1)
  6. Checks and Balances to Ensure Correct Paperwork – Three separate parties: a Funeral Director, family member(s) and the Crematory Technician, will review all cremation paperwork and permits prior to the actual cremation taking place.
  7. Thorough Communication with Crematory – Prior to the cremation, we will secure a date and time for your loved one to be cremated.  This allows us to accompany the body to the crematory for the start of the cremation process.  Again, this is done due to the fact that there are NO crematories in Orleans County.  We are happy to allow the family to attend and witness this. (*2)  The date and time as well as the name of the Crematory Technician are entered into our cremation diary/logbook.
  8. During the Cremation – The numbered stainless steel indestructible disc issued by the crematory is present with your loved one during the cremation process.  This disc is kept with the cremated remains following the cremation.
  9. Details After the Cremation – After the cremation is complete, the cremated remains are kept with the indestructible disc as mentioned before.  The disc is verified with our records and the information is placed in the deceased’s permanent file at the Funeral Home.
  10. Return of the Cremated Remains – If the remains are to be returned to the family, we will notify you to schedule a time for you and/or a family representative to pick them up.  We will provide a dignified setting, in which to receive the remains, where you may spend a few moments, privately, in quiet reflection should you desire to do so.  Or, if you desire, we can personally deliver the cremated remains of your loved one to your home.

(*1)       There may be a minimal Funeral Home charge for dressing the body.  This small fee can be waived at the discretion of the Funeral Director at the time of the Arrangement Conference.

(*2)       Should a family decide to accompany the body to the Crematory to witness the start of the Cremation Process, the Crematory has a fee which they charge directly to the family for this option.  The amount of that fee can be ascertained and discussed with the family at the time of the Arrangement Conference.